STORE POLICY

Customer Care

At Always Believe In Miracles, every crystal, product, and offering is chosen with intention, care, and energy in mind. We are committed to providing high-quality crystals, spiritual tools, and customer support to ensure you feel confident and supported throughout your experience with us.

If you have any questions regarding products, orders, workshops, courses, or sessions, please contact us directly and we will do our best to assist you as quickly as possible.

As crystals are natural products created by the Earth, each piece is unique in shape, colour, texture, and formation. Natural markings, inclusions, and variations are part of the beauty and authenticity of the crystal and are not considered faults.

We aim to package all orders with care and positive intention. If there is an issue with your order upon arrival, please contact us within 48 hours of delivery with photographs so we can support you accordingly.

Contact:
Email: info@alwaysbelieveinmiracles.com
Website: www.alwaysbelieveinmiracles.com

Tel: +44 7392 953722

Privacy & Safety

Your privacy and personal information are important to us. Any information collected through our website, bookings, or purchases is kept secure and used only for the purpose of processing your order, communicating with you regarding your purchase, or sharing updates you have subscribed to.

Payments are processed securely through trusted third-party payment providers. We do not store or have access to your full payment details.

We will never sell, share, or misuse your personal information. By using our website, you agree to the collection and use of information in accordance with this policy.

If you subscribe to our newsletter or mailing list, you may unsubscribe at any time.

Returns & Exchanges

Due to the spiritual and energetic nature of our products, we do not accept returns or exchanges on crystals, jewellery, spiritual tools, opened products, personalised items, digital products, or healing services unless the item arrives damaged.

If your item arrives damaged, please contact us within 48 hours of receiving your order with photographs and your order details so we can review and resolve the issue.

Please note:

Crystals are natural products and variations are expected
Colours may vary slightly due to photography and screen settings
Healing properties described are spiritual beliefs and are not intended as medical advice or treatment

Shipping Policy

We aim to dispatch orders within 3–7 working days unless otherwise stated.

Delivery times may vary depending on location and postal services. Once orders have been dispatched, we are not responsible for delays caused by couriers, customs, or postal services.

Please ensure your shipping details are entered correctly at checkout, as we cannot be responsible for lost parcels due to incorrect information provided.

Wholesale Inquiries

We welcome wholesale enquiries from aligned shops, studios, wellness spaces, and retailers interested in stocking our crystals and spiritual products.

For wholesale pricing, minimum order quantities, collaborations, or further information, please contact us directly via email.

Email: info@alwaysbelieveinmiracles.com

Payment Methods

We accept the following payment methods:

Credit / Debit Cards
Offline Payments (by arrangement)

All payments are processed securely through trusted payment providers.